The world of mobile virtual network operators (MVNOs) is facing another wave of change as evolving competition and demand along with technology advancements brings new opportunities and challenges for MVNOs and their mobile network operator (MNO) hosts.
‘MVNOs have a real opportunity to improve lives and societies by opening up the benefits of mobile services.’ – Susan Welsh de Grimaldo, Director, Service Provider Strategies, Strategy Analytics
Here are the top five trends for MVNOs and key questions to consider to successfully navigate the evolving world of MVNOs.
By focusing on specific value propositions for niche target segments of customers, MVNOs bring additional segments into the subscriber base on the host operator network without diluting the focus and brand image of the host – in effect the MVNO acts as a “sub-brand” for the operator and helps to bring mobile services to diverse populations.
MVNO service offerings have shifted from voice and text to data-centric, and some have built differentiated value propositions around integrated offerings tied to the parent company’s other goods and services, such as gaming or enterprise cloud services.
In the consumer space, where convergence of fixed, mobile and content services aid in gaining stickiness and lowering churn, cable companies are expanding into mobile through MVNOs as a faster, cheaper market entry approach than building a network.
“Bring Your Own Device” (BYOD) and used and refurbished handset markets have made it easier for MVNOs to make accessible more highly featured devices and previous generation flagship smartphones to lower-income users.
As we move more into industrial digital transformation, we will continue to see more industry-specific MVNOs targeting Internet of Things (IoT) and machine-to-machine (M2M) and global connectivity. These providers will aid in expanding out-of-the-box connectivity bundled in with devices and other services in the everything connected world: vehicles, medical devices, wearables, industrial equipment, etc.
Competition and price pressures – especially as MNOs create their own targeted offers for specific segments (youth, military, elderly, immigrants) as they face market saturation – means more than ever that MVNOs need to innovate and differentiate on value proposition and cost structure.
One area where MVNOs have focused is on strong Wi-Fi first value propositions to lower costs and improve service quality.
For example, in the US, Republic Wireless developed Bonded Calling, using cellular to improve the quality of Wi-Fi calling. Google Fi has been a pioneer in using multiple host networks with intelligent switching between networks as well as a Wi-Fi first approach with built-in security.
MVNOs are also embracing digital transformation to be more flexible, customer centric, and efficient in operations and cost structure.
Five key technology enablers will expand opportunities for MVNOs:
With 5G deployments enabling network slicing, we will see a new breed of MVNOs target specific verticals with solutions that bundle their specific connectivity needs with cloud services and AI/big data solutions. These new MVNOs will open up opportunities for smaller enterprises and entrepreneurs to tap into the power of AI/big data and cloud services.
With SDN, we are seeing more self-service portals for enterprise services and this could be extended so an enterprise MVNO could assist in spin up/down/quick TTM for adding services for smaller companies.
MVNOs have a real opportunity to improve lives and societies by opening up the benefits of mobile services to lower income families and smaller companies and entrepreneurs and startups to help them move ahead faster in their markets and contribute to local economies.
IoT-centric MVNOs can address global climate and environmental issues by enabling connected agriculture and smarter transportation, as well as improving healthcare and enabling smart cities.
This article also appears on Strategy Analytics. Views expressed in this article do not necessarily reflect those of ITU.
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